Allograft Possibilities

Service is Our #1 Priority

Part of the AlloSource difference is our detailed attention to customer service. Our 2008 Customer Satisfaction Survey confirmed our aptitude in this area as our customers again rated AlloSource highest in our ability to respond to their needs. Our 2009 marketing initiatives highlight our continued focus on service excellence.

This begins with ensuring surgeons have the right allograft at the right time. The life-changing work we do is rooted in superior quality and safety so surgeons can focus on providing quality patient care. Additionally, in an effort to understand more about the clinical needs of our medical partners, AlloSource has reached out to surgeon customers for guidance on new product development.

We enhanced our Allograft Catalog this year with our new complete offering of Osteobiologics, offering our customers a more robust spectrum of allograft offerings.

AlloSource participated in the annual Association of peri-Operative Registered Nurses (AORN) Annual Congress and the American Burn Association (ABA) annual meeting. Both meetings demonstrated how the recession is impacting hospitals in terms of procedure volumes and pricing decisions. These discussions helped us strategize for maximizing allograft distribution into our communities.

We unveiled the new AlloSource promotional DVD, which highlights our allograft quality and safety program. This will be a great way to differentiate AlloSource from competitors when talking with hospital and surgeon customers.

Ours is not merely a job, but a mission. We are excited about the powerful possibilities that lie ahead for AlloSource and those who benefit from the generosity of the donors and families who make our work possible.